This prestigious award, administered by MatrixCare, highlights hospice organizations that go above and beyond in delivering compassionate, high-quality care—measured directly by the people who matter most: our patients and their families.

​The Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey evaluates the experiences of patients and caregivers, focusing on the quality, communication, and support provided by hospice teams. To qualify for the Hospice CAHPS Honors award, agencies must consistently outperform national benchmarks across a broad set of quality indicators—and we’re proud to say that Universal Home Health & Hospice exceeded the national average on over 20 key measures.

This recognition was based on surveys collected throughout the 2024 calendar year and included only agencies that met the most rigorous standards for performance and consistency.

“This certificate is proudly awarded to Universal Home Health & Hospice for demonstrating excellence in delivering exceptional care and fostering positive patient experiences.”

Why This Matters
Hospice care is about more than medical treatment—it’s about comfort, dignity, and supporting families through one of life’s most challenging journeys. Earning the Hospice CAHPS Honors award means that our patients and their families consistently feel heard, supported, and cared for in meaningful ways.

This achievement would not have been possible without the dedication, skill, and compassion of our entire team—nurses, aides, social workers, chaplains, volunteers, and office staff—who show up every day with one mission in mind: to provide exceptional care that honors the lives and wishes of our patients.

Looking Ahead
We are honored by this recognition, and we view it not as a finish line, but as inspiration to continue raising the bar in hospice care. It reaffirms our commitment to listening to our patients and their families, adapting to their needs, and providing care with the same warmth and compassion we would want for our own loved ones.

To our community—thank you for trusting us. To our patients and their families—thank you for allowing us to be a part of your journey. And to our staff—thank you for making this possible.
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Together, we are setting the standard for hospice care in our region and beyond.

Universal Home Health & Hospice Care is offering a Grief & Loss Support Group to provide a safe and supportive space for individuals coping with loss. This group will meet every Tuesday from May 6th to June 3rd, 2025, from 6:00 PM to 7:30 PM at 921 Rush Avenue, Bellefontaine, OH.

Facilitated by Karla Gingerich, LISW-S, the group offers an opportunity to share experiences and connect with others who understand.

For more information or to register, call 937-593-1605.

​​February is American Heart Month, a time to raise awareness about heart disease—the leading cause of death in the United States. At Universal Home Health & Hospice Care, we understand the importance of heart health, especially for those managing chronic illnesses or recovering from medical conditions at home.

As February is also the month of love, there’s no better time to show love to your heart by taking proactive steps toward a healthier lifestyle. Whether you’re a patient, a caregiver, or a loved one, heart health should be a priority for everyone.

Tips for a Heart-Healthy Lifestyle
Maintaining good cardiovascular health is essential at every stage of life, but it is especially crucial for seniors and individuals receiving home health or hospice care. Here are some simple yet effective ways to support heart health:

• Eat a Heart-Healthy Diet: Focus on consuming nutrient-rich foods such as fruits, vegetables, whole grains, and lean proteins while reducing salt and unhealthy fats.
• Stay Active: Gentle movement, such as walking or light stretching, can help improve circulation and overall heart function. Even small activities make a difference.
• Manage Stress: Practicing relaxation techniques, deep breathing, and mindfulness can reduce stress levels and support a healthy heart.
• Monitor Blood Pressure and Cholesterol: Regular check-ups and medication management are vital for individuals with heart conditions.
• Stay Hydrated: Proper hydration is key to maintaining healthy circulation and overall well-being.
• Follow Your Care Plan: If you or a loved one are receiving home health or hospice care, it’s important to adhere to prescribed treatments, medications, and dietary recommendations
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Supporting Heart Health in Home Care
At Universal Home Health & Hospice Care, we are committed to providing compassionate, high-quality care that supports overall wellness, including heart health. Our skilled nurses and caregivers work closely with patients and their families to manage heart conditions, provide education, and promote a heart-healthy lifestyle.

This American Heart Month, we encourage everyone to take steps toward a healthier heart. Whether through small daily changes or comprehensive medical care, prioritizing heart health can lead to a longer, healthier life.

If you or a loved one need home health or hospice care that includes heart health management, contact us today to learn more about our services.
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Stay heart healthy this February and beyond!

​Adding to the evening’s warmth, the Grace Notes provided beautiful music that resonated with attendees.

First Christian Church has been a gracious host for this special event, with members of the congregation expressing their gratitude for the meaningful gathering. "Thank you to Universal Home Health and Hospice, our community funeral directors, and the Grace Notes for a lovely and comforting memorial service this evening," the church shared.

Cathy Wallace, a community member in attendance, remarked, “This is such a beautiful service! Thank you all for sharing our loved ones' names and caring about those of us that are left.”

The annual Hospice Memorial Service continues to be a poignant reminder of the importance of community, connection, and remembrance in times of loss.