This prestigious award, administered by MatrixCare, highlights hospice organizations that go above and beyond in delivering compassionate, high-quality care—measured directly by the people who matter most: our patients and their families.
The Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey evaluates the experiences of patients and caregivers, focusing on the quality, communication, and support provided by hospice teams. To qualify for the Hospice CAHPS Honors award, agencies must consistently outperform national benchmarks across a broad set of quality indicators—and we’re proud to say that Universal Home Health & Hospice exceeded the national average on over 20 key measures. This recognition was based on surveys collected throughout the 2024 calendar year and included only agencies that met the most rigorous standards for performance and consistency. “This certificate is proudly awarded to Universal Home Health & Hospice for demonstrating excellence in delivering exceptional care and fostering positive patient experiences.” Why This Matters Hospice care is about more than medical treatment—it’s about comfort, dignity, and supporting families through one of life’s most challenging journeys. Earning the Hospice CAHPS Honors award means that our patients and their families consistently feel heard, supported, and cared for in meaningful ways. This achievement would not have been possible without the dedication, skill, and compassion of our entire team—nurses, aides, social workers, chaplains, volunteers, and office staff—who show up every day with one mission in mind: to provide exceptional care that honors the lives and wishes of our patients. Looking Ahead We are honored by this recognition, and we view it not as a finish line, but as inspiration to continue raising the bar in hospice care. It reaffirms our commitment to listening to our patients and their families, adapting to their needs, and providing care with the same warmth and compassion we would want for our own loved ones. To our community—thank you for trusting us. To our patients and their families—thank you for allowing us to be a part of your journey. And to our staff—thank you for making this possible. Together, we are setting the standard for hospice care in our region and beyond.
Charlene and Karla were nominated by their supervisors for consistently going above and beyond in their roles, exemplifying compassion, dedication, and excellence in caregiving. The Star Award is given to individuals who demonstrate exceptional service and make a meaningful impact on the lives of those they care for. Charlene and Karla are just two examples of the many “stars” who make Universal a trusted and caring presence in the community. Their recognition highlights the organization’s ongoing commitment to providing high-quality, person-centered care across the region. Universal Home Health & Hospice Care congratulates all staff who strive daily to make a difference—and thanks LeadingAge Ohio for celebrating the heart and hard work of healthcare professionals.
CEO Mike Ray recognized Lennel Conrad and Ellen Dixon with 1-year service certificates. Lennel and Ellen are two of our outstanding Nurses at Universal Home Health & Hospice. Our team would like to thank you for all your compassion, hard work and dedication to the patients and families you serve!
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