This prestigious award, administered by MatrixCare, highlights hospice organizations that go above and beyond in delivering compassionate, high-quality care—measured directly by the people who matter most: our patients and their families.

​The Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey evaluates the experiences of patients and caregivers, focusing on the quality, communication, and support provided by hospice teams. To qualify for the Hospice CAHPS Honors award, agencies must consistently outperform national benchmarks across a broad set of quality indicators—and we’re proud to say that Universal Home Health & Hospice exceeded the national average on over 20 key measures.

This recognition was based on surveys collected throughout the 2024 calendar year and included only agencies that met the most rigorous standards for performance and consistency.

“This certificate is proudly awarded to Universal Home Health & Hospice for demonstrating excellence in delivering exceptional care and fostering positive patient experiences.”

Why This Matters
Hospice care is about more than medical treatment—it’s about comfort, dignity, and supporting families through one of life’s most challenging journeys. Earning the Hospice CAHPS Honors award means that our patients and their families consistently feel heard, supported, and cared for in meaningful ways.

This achievement would not have been possible without the dedication, skill, and compassion of our entire team—nurses, aides, social workers, chaplains, volunteers, and office staff—who show up every day with one mission in mind: to provide exceptional care that honors the lives and wishes of our patients.

Looking Ahead
We are honored by this recognition, and we view it not as a finish line, but as inspiration to continue raising the bar in hospice care. It reaffirms our commitment to listening to our patients and their families, adapting to their needs, and providing care with the same warmth and compassion we would want for our own loved ones.

To our community—thank you for trusting us. To our patients and their families—thank you for allowing us to be a part of your journey. And to our staff—thank you for making this possible.
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Together, we are setting the standard for hospice care in our region and beyond.