This prestigious award, administered by MatrixCare, highlights hospice organizations that go above and beyond in delivering compassionate, high-quality care—measured directly by the people who matter most: our patients and their families.

​The Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey evaluates the experiences of patients and caregivers, focusing on the quality, communication, and support provided by hospice teams. To qualify for the Hospice CAHPS Honors award, agencies must consistently outperform national benchmarks across a broad set of quality indicators—and we’re proud to say that Universal Home Health & Hospice exceeded the national average on over 20 key measures.

This recognition was based on surveys collected throughout the 2024 calendar year and included only agencies that met the most rigorous standards for performance and consistency.

“This certificate is proudly awarded to Universal Home Health & Hospice for demonstrating excellence in delivering exceptional care and fostering positive patient experiences.”

Why This Matters
Hospice care is about more than medical treatment—it’s about comfort, dignity, and supporting families through one of life’s most challenging journeys. Earning the Hospice CAHPS Honors award means that our patients and their families consistently feel heard, supported, and cared for in meaningful ways.

This achievement would not have been possible without the dedication, skill, and compassion of our entire team—nurses, aides, social workers, chaplains, volunteers, and office staff—who show up every day with one mission in mind: to provide exceptional care that honors the lives and wishes of our patients.

Looking Ahead
We are honored by this recognition, and we view it not as a finish line, but as inspiration to continue raising the bar in hospice care. It reaffirms our commitment to listening to our patients and their families, adapting to their needs, and providing care with the same warmth and compassion we would want for our own loved ones.

To our community—thank you for trusting us. To our patients and their families—thank you for allowing us to be a part of your journey. And to our staff—thank you for making this possible.
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Together, we are setting the standard for hospice care in our region and beyond.

​Adding to the evening’s warmth, the Grace Notes provided beautiful music that resonated with attendees.

First Christian Church has been a gracious host for this special event, with members of the congregation expressing their gratitude for the meaningful gathering. "Thank you to Universal Home Health and Hospice, our community funeral directors, and the Grace Notes for a lovely and comforting memorial service this evening," the church shared.

Cathy Wallace, a community member in attendance, remarked, “This is such a beautiful service! Thank you all for sharing our loved ones' names and caring about those of us that are left.”

The annual Hospice Memorial Service continues to be a poignant reminder of the importance of community, connection, and remembrance in times of loss.

Schlinglof spoke to the group about the hospice side of their business, detailing the comprehensive services they offer to the community.

She emphasized the compassionate support provided to patients and families during challenging times and addressed the many myths and misconceptions surrounding hospice care, explaining how these misunderstandings can delay individuals from seeking the necessary services.

Larry complemented Schlinglof’s presentation by discussing the various programs offered by Universal Home Health & Hospice Care, including skilled nursing and rehabilitation services.

Together, they highlighted the growing need for home health care in the community, especially as the population ages.

Schlinglof talks about common questions they often have families ask:

Members of the Lions Club engaged with the speakers, asking questions and exploring ways to raise awareness about these critical services.
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The company has several financial options for families:

The Urbana Lions Club is dedicated to serving the community through various service projects and initiatives. They welcome new members who are interested in making a difference.